Frequenty Asked Questions
We’ve compiled a list of frequently asked questions for your convenience. If you
have other questions, feel free to email our studio manager at firstname.lastname@example.org
ON YOUR FIRST VISIT
What are your opening hours?
Monday to Thursday 1pm to 9pm, Friday to Saturday 12pm to 9pm and Sunday 12pm to 8pm.
Are your gowns available for sale or rental?
We do have gowns available for sale and ala-carte rental. You may also consider our wedding packages as well.
Do I have to pay to try on your gowns?
There will be no deposit required for the first appointment. On your first visit, we will allow you to try 5 gowns of different styles to get a better understanding of our gown designs and cutting.
How long does an appointment last?
For the first appointment, it will be for an hour, you can make a reservation directly via this link.
Do I need to make an appointment?
Yes an appointment is required so that we can guarantee you to have full attention from the moment you walk into Rico-A-Mona.
What Can I Expect From An Appointment?
Once you schedule an in-store appointment, you will be assigned a coordinator who will guide you through the gown selection process. At your appointment, you’ll receive one-on-one attention for 60 minutes. Our coordinator will provide styles, silhouettes & sizing advices as well as answer any queries you might have regarding our packages.
If I Do Not Have A Confirmed Wedding Date Yet, Can I Still Book Your Services Now?
Yes you can. We allow a 3 year open date period from the date you sign up for our services. By confirming early, you get to enjoy current prices and not worry about price inflation.
What Are The Modes Of Payment Accepted?
We currently accept Cash, Paynow, Grabpay.
BEFORE DECIDING ON A GOWN
Do I have to pay extra charges for alteration of my gowns and suits?
Alterations are included in your package! We will alter your gowns and suit pants after you confirm, and you can return to our bridal store 2 to 3 days before your photo-shoot/Actual Day for a final fitting. During the final fitting, any alterations are made on the spot by our in-house tailors.
What do you think will look flattering on me?
Even if a gown doesn’t look amazing on the hanger, that doesn’t necessarily mean it won’t look amazing on you. Be open to what an experienced dresser thinks will flatter your figure—it might be different from what you pictured. Bottom line: Your wedding gown should be the best fit for your body type.
What Size Are Your Gowns?
Our gowns ranges from size 4 to 12, but it varies by style. We do have plus size gowns available but the selection will not be as extensive as the regular sized dresses, there are dresses made for curvier brides. During your appointment, our coordinator will assist you with your measurements and provide sizing advice.
Am I Restricted To A Certain Range Of Gowns For The Bridal Package That I Am Holding?
For your actual wedding day, you can choose any of of our entire bridal gown range that is available on your wedding date.
The only segregation we have is for your outdoor pre-wedding shoot which you are only able to select from previous gown collections.
How Often Do You Launch A New Collection?
Typically, we will launch a new collection every 3 to 4 months. For first sneak peak of new launches, follow our Instagram page!
Is Size Alteration And Dry Cleaning Included?
Yes, size alteration and dry cleaning are provided with the rental of wedding gowns & dresses.
What If I Change My Mind After Making The Deposit?
All payments by the customer are non-refundable and non-transferable in the event of cancellation.